WHERE IS SYL-TORI DESIGNS LOCATED?
All our clothes are made in our studio in Ontario, Canada. See more in our About Us button.
WHERE DO YOU SHIP?
We currently ship to Canada and the United States, but are willing to ship anywhere. We hope to have happy customers all over the world.
HOW DO I CHANGE MY SHIPPING ADDRESS?
We ship your order in 1-3 business days so If you made a mistake with your shipping details please email us at firstname.lastname@example.org with your order number and the new shipping address in the title section. Because we do our best to fulfill every order as soon as possible, in some cases, we may not be able to change your shipping address after it being processed or shipped. If your order had already shipped we'd recommend reaching out to the shipping carrier to have your package intercepted and redirected to the correct address.
CAN I CANCEL OR EDIT MY ORDER?
We try to fulfill orders very quickly BUT if it hasn't been shipped out we will certainly refund your monies back to the payment method you have selected. If the item has been shipped you can send it back using our refund/exchange policies outlined in our footer. We want you to want to wear our clothes!
MY TRACKING SHOWS DELIVERED, BUT I NEVER RECEIVED IT. WHAT CAN I DO?
In some cases, the shipping carrier may mark a package as "Delivered" a few days in advance when it's still out for delivery.
If you haven' received your package after it has been marked delivered, follow these steps:
- Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
- Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.
- Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
- Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
- Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 7 business days to account for this. Thanks for your patience!
Note: If it has already been past 7 business days and your package is still missing, please contact the shipping carrier with your tracking number to start a claim and reach out to us with your order number to let us know.